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Privacy Policy

1. Introduction

Puffpaw ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, mobile applications, and other related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, and share your information.

2. Information We Collect

When you use our Services, we may collect the following categories of personal information:

  • Personally Identifiable Information: This includes your name, email address, phone number, mailing address, username and password, and any information used to verify your legal purchasing age.
  • Purchase Information: This includes your payment details, purchase history, warranty claims, and product serial numbers.
  • Technical Information: This includes your IP address, browser type, mobile operating system, diagnostic data from your device (e.g., firmware version, app usage, and device features).
  • Location Data: If you choose to share it, we may collect your location information when using our mobile app and connected devices. You can disable location sharing at any time in your app settings.

3. How We Collect Information

We may collect your information in the following ways:

  • When you make a purchase on our website;
  • When you verify your age;
  • When you subscribe to receive marketing communications;
  • When you interact with us on social media;
  • When you participate in surveys or provide feedback;
  • When you contact customer support or submit warranty claims;
  • When you create an account or use our mobile applications.

4. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process transactions made through our website;
  • To provide you with information about our products and services;
  • For marketing purposes (see Section 6);
  • To verify your legal age for purchasing products;
  • To provide customer service and support;
  • To process warranty claims;
  • To create and manage your user account;
  • To analyze and improve the usage of our products and services;
  • To respond to your comments, inquiries, or other requests;
  • To enhance and personalize your experience with our products and website;
  • To communicate with you via social media platforms.

5. How We Share Information

We do not rent or sell your personal information. However, we may share your personal information with:

  • Our wholly-owned subsidiaries and affiliates;
  • Service providers that perform functions on our behalf, such as order fulfillment, marketing, customer service, and data analysis. These providers are required to use your information solely to perform their duties and in accordance with this Privacy Policy.

In certain situations, such as in response to a valid subpoena or law enforcement request, we may be required to disclose your personal information. We will only comply when the request is lawful and cannot be reasonably challenged.

We may also share anonymized and aggregated data with third parties for various purposes, including quality assurance. We take steps to ensure that shared data cannot be linked back to you, and we require third parties to maintain the anonymity of such data.

6. Marketing

We will only collect and use your personal information for marketing purposes with your consent, such as through opt-in forms, checkboxes, or affirmative actions (e.g., clicking a consent button).

You have the right to request that we stop processing your personal information for marketing purposes at any time.

If you do not wish to receive marketing materials from us, you can unsubscribe using the link provided in our communications or contact us.

7. Blockchain-Specific Data and Privacy

In connection with our Blockchain functionalities, Puffpaw may collect and process blockchain-related data, including but not limited to:

  • Public Wallet Addresses: We may associate your wallet address with your user profile to facilitate blockchain-based interactions and rewards. Wallet addresses are pseudonymous, but may be linked to personal data based on usage patterns.
  • On-Chain Activity: We may analyze your on-chain activity (e.g., token holdings, NFT interactions, or smart contract usage) to customize your user experience or enforce platform rules.
  • Connected Wallets: When connecting wallets (e.g., MetaMask, WalletConnect), no private keys are ever collected or stored by us. Wallet signatures are used solely for authentication or transaction verification.
  • Decentralized Storage: Some user data, such as NFTs or metadata, may be stored on decentralized networks (e.g., IPFS or Arweave). Once published, such data may not be deletable. Users are responsible for the information they publish or mint on-chain.
  • Smart Contract Interactions: Your interactions with our smart contracts are immutable and public on blockchain. While we do not control this data, we may reference it to provide services (e.g., access control or loyalty features).
  • Third-Party Blockchain Services: We may use third-party services (e.g., RPC nodes, indexing services like The Graph, or analytics tools) to provide Web3 functionality. These services may log your blockchain activity subject to their own privacy policies.

8. User Responsibilities

Due to the transparent nature of blockchain, users are encouraged to avoid sharing sensitive personal data via on-chain methods. Puffpaw is not responsible for any personal data that becomes public due to user actions on decentralized networks.

9. Information Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

10. Use of Cookies

When you visit our site, use our app, or interact with our Services, we may use cookies and similar technologies to:

  • Provide general analytics to improve our services and user experience;
  • Support security features;
  • Enable social media integrations;
  • Market our services more effectively and show you relevant offers.

11. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you;
  • Request correction or updates to your personal information;
  • Request deletion of your personal data;
  • Withdraw your consent to our processing of your personal information;
  • Object to the use of your personal data for direct marketing.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website or through other means.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].